RETURNS & EXCHANGES
We take immense pride in the meticulous craftsmanship showcased in each of our Indian Tesoro products, a testament to the unwavering dedication of our skilled artisans. It is with great consideration that we have chosen not to entertain returns for these exceptional pieces, as we firmly believe that such unique creations deserve the utmost respect for their artisanal value.
However, should you encounter any rare instance where a product displays a quality or manufacturing defect, or arrives damaged, we are committed to offering a resolution through an exchange process.
- Oye Guru Pvt Ltd are not eligible for returns or exchange unless the product delivered has a quality/manufacturing defect OR has been delivered broken. Please do photograph the defect as soon as you open the packaging.
- Incase of any defects receives return request, needs to be generated within 24 hours of delivery
REFUND POLICY
- If your purchase meets the eligibility criteria stated above, we will happily exchange and offer a fresh piece.
- In the rare instance we are unable to do so, we issue and email a credit note to the registered email address or the e-mail address used while making the purchase.
- The credit note will be valid for 365 days from the date of issue and can be redeemed in your next purchase
GENERAL TERMS & CONDITIONS
- Orders once confirmed, cannot be cancelled/amended.
- Please ensure that the delivery received is in good condition and has not been tampered with, before you sign off acceptance.
- In case of a damaged package, please retain the original packaging (along with price tags, invoices, labels etc.) until our team reviews it. Additionally, please ensure to write “Received Damaged “on the delivery receipt when accepting and signing off with the courier partner.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.